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SAP Support & Service India

SAP B1 Support Services in India

Post Implementation Support & Services of SAP Business One Solution is one of our major objectives, which Megatherm-SAP B1 Division has specialized in reaching the customer's satisfaction and expectation level.

ERP implementation and its maintainability is only successful with a given support framework wherein the scalability of the product is maintained as per the changes in the governing laws and process re-engineering.

Our Support & Services would comprise of Day to Day Transaction Level User Support, Bug Fixing, Error Handling, Up-gradation of SAP Solution, Fine Tuning of the System & Development of Customer specific Customised Solution Component and Reports.

Post Implementation Support helps the organization to manage the business end to end at any point of time and manage the on-going changes (both Business Process & Statutory changes) ensuring better business productivity.

SAP Implementation Support

Megatherm-SAP B1 Division holds the sole responsibility of providing implementation and post implementation level support within the scope of the work which would be defined through “Functional Requirement Documentation”.

Post implementation support is subdivided into various levels based on the nature and type of problem.

Sap Support Services

Support Services are mainly categorized as:

  • Support from SAP - SAP Business One - ERP.

Under comprehensive maintenance for Product upgrades and maintenance, the principal company, SAP India, will provide newer Versions, Patches and Upgrades on regular intervals according to the localization changes in the Indian market. To get this you have to be in product level AMC with SAP with a yearly renewal charge.

In this support, you will get the access of the Customer Portal of SAP, wherein you can get all the relevant updates and patches which are updated based on the localization and process improvement of any industry vertical. Users can get available training materials and development toolkits from the portal as well as can post their queries to the forum wherein they can get responses from the experts.

Remote Support Platform of SAP is an automated tool that allows an end to end support of the customer base.

Post Implementation Support & services by MegathermERP

We provide Post implementation SAP B1 Support & Service in all over India & Abroad too.

This includes:

  • Post Live Hand Holding Support.
  • Development of Customised Solution Component and Reports.
  • Online and telephonic support within normal working hours.
  • Online & telephonic support time is Monday - Friday at 11.00 am - 7:00 pm. on all working days.
  • If required it may be on any Public Holidays also [condition apply]
  • Suggestion, for new versions upgrades and/enhancements of SAP Solution.
  • Suggestion on advanced or larger capacity System and/or third party software. Procurement of Equipment and software compatibility shall be your responsibility.
  • As they become available, MEGATHERM-SAP B1 will provide updates and enhancements to the existing documentation provided by SAP.
  • All the calls will be routed through the MEGATHERM-SAP B1 Helpdesk.
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